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Terms & Conditions

1. Acceptance of the Terms

By accessing and using VegaDream Casino, you agree to be bound by these Terms & Conditions ("Terms"). Please read them carefully before registering or continuing to use our services.

2. Eligibility Requirements

To register for an account with VegaDream Casino, you must:

  • Be at least 18 years old (or the minimum age required in your jurisdiction);
  • Provide accurate and complete information about yourself;
  • Not be prohibited from gaming by law; and
  • Comply with these Terms & Conditions.

3. Minimum Age Requirements

You must be at least 18 years old to register for an account or use our services. We reserve the right to ask for proof of age if we suspect that you are under 18.

4. Geographic Restrictions

We operate in accordance with relevant laws and regulations, which may prohibit access from certain jurisdictions. We do not allow participation from users located in restricted countries/regions (see below). Please check our website for a list of accepted and restricted territories.

  • Restricted Countries: USA, UK, France, some EU-regulated markets with ring-fenced licensing.
  • Other Jurisdictions: Subject to review on a case-by-case basis.

5. Account Registration Rules

To register an account:

  1. Fill in the registration form accurately;
  2. Choose a secure password and keep it confidential;
  3. Verify your email address by clicking on the confirmation link we send you;
  4. Make sure you have accepted these Terms & Conditions.
  • Only one account per user is allowed.

6. One-Account-Per-User Policy

Each individual must have their own unique account, using their real name and contact details. Shared or proxy accounts are not permitted.

7. Identity Verification (KYC)

We may request documents to verify your identity at any time, including:

  • Passport;
  • Driver's license;
  • ID card.Please ensure that these documents are accurate and up-to-date.

8. Account Accuracy Obligations

You must update us promptly if there are changes in the information you provided during registration or verification processes.

9. Account Security Responsibilities

We advise users to use secure internet connections, antivirus software, and keep their account details confidential.

10. Login Credentials and Password Protection

  • Use a unique password for each VegaDream Casino service;
  • Avoid sharing your login credentials with others.In case of forgotten passwords, follow our recovery procedure on the website.

11. Restricted Behaviour and Prohibited Activities

VegaDream Casino prohibits:

  • Collusion or match-fixing in any game or tournament;
  • Use of artificial intelligence, scripting tools, or other software designed to influence results unfairly;
  • Manipulation or tampering with games or betting outcomes.Repeated violations may lead to account suspension or closure.

12. Multi-Accounting and Fraud Prevention

VegaDream Casino investigates accounts suspected of participating in multi-accounting activities (e.g., multiple accounts used by the same person) or other fraudulent practices, which may result in:

  • Suspension;
  • Closure; or
  • Disputes being opened against you for verification purposes.Please be aware that such actions might lead to disputes and possible penalties.

13. Bonus and Promotion Rules

To maintain a fair gaming environment, we have specific requirements regarding bonus utilization:

  1. Welcome offers are subject to wagering conditions (usually between 35x-50x);
  2. Wagers should not exceed the maximum amount indicated by each promotion;
  3. Consecutive bets exceeding these limits may void associated bonuses.Our promotions and their terms & conditions can be found on our website.

14. Wagering and Gameplay Conditions

To participate in gaming activities, users must comply with:

  1. Maximum bet amounts for individual games or sessions;
  2. Minimum bet requirements for specific game categories;
  3. Session-based limits to prevent overbetting.Exceed these amounts may result in account restrictions or penalties.

15. Bonus Abuse Prevention

We reserve the right to cancel any bonus offer or winnings if we suspect that you have engaged in bonus abuse, including (but not limited to):

  • Using automated software;
  • Cheating in games; or
  • Involvement with other users' accounts.Please note that our anti-cheat systems and monitoring processes might result in account actions.

16. Deposits and Withdrawals

Only verified customers can deposit/withdraw funds using secure payment methods (as provided on the website).

  • We do not process deposits for minors, problem gamblers or excluded individuals;
  • Refunds of bonuses will be returned to their source, e.g., initial bonus contribution;

Depositing and withdrawing via a bank transfer are also an option. Processing times may vary according to individual cases.

17. Verification Before Withdrawals

Before any withdrawals can occur:

  1. Verify your account via the required process (mail or live chat with our staff);
  2. Complete all necessary KYC documentation;
  3. Ensure balance requirements for specified bonuses have been fulfilled.Your request will be reviewed upon receiving these documents and may delay further due to bank validation.

18. Processing and Review Procedures

All transactions, including deposits/withdrawals, are subject to a review period (up to 72 hours) prior to confirmation.

19. Responsible Gambling Expectations

We encourage responsible gaming practices:

  1. Set your budget before playing;
  2. Track your spending via the VegaDream Casino dashboard; and
  3. Contact our support team for further assistance or resources.If you feel that gambling may be causing problems in your life, please seek advice from a reputable problem-gambling organization.

20. Self-Exclusion and Account Restrictions

  1. Choose self-exclude periods between 6 months to a lifetime;
  2. We reserve the right to exclude users due to suspected abuse or uncooperative behaviour;
  3. Upon removal of a restriction, your account will remain suspended until it is lifted.We operate in compliance with applicable regulations regarding player protection.

21. Game Fairness and RNG Systems

VegaDream Casino collaborates only with established third-party game providers that regularly undergo rigorous testing to ensure fairness and random outcomes (using audited Random Number Generators).

22. Technical Interruptions or Voided Gameplay

  1. We are not responsible for interruptions in gaming caused by factors outside of our control, such as server failures; internet connectivity problems;
  2. In the event of a system issue causing loss or interruption to games/wagers we'll review and decide appropriate compensation according to fair procedures.Our website is fully compliant with all applicable international standards.

23. Suspension or Closure of Accounts

Your account may be suspended (or closed) if you:

  1. Provide false information during registration;
  2. Fail to comply with these Terms & Conditions;
  3. Engage in unauthorised activities like multi-accounting, using unauthorized software etc.;
  4. Have not logged into your account within a 6 month period and we have tried reaching out via email.

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